Terms of service

 

Introduction

Terms and Conditions for Gems Pet Products Website
Last Updated: February 2025
Welcome to Gems Pet Products’ website, https://www.gemspetproducts.com. These terms and conditions (“Terms”) govern your use of our website, including any purchases of pet food products such as our Hamster Mix or Budgie Mix.  By using our website, you agree to these Terms.  If you do not agree, please stop using the website immediately.
Who We Are and Who These Terms Apply To


These Terms apply between you (the “User”) and Gems Pet Products, a company registered in England and Wales (Company Number 08921837, Registered Office: Dunnes Animal Feed, Laindon Road, Horndon-on-the-Hill, Basildon, Essex, SS17 8QB). “User” means anyone accessing the website who is not employed by or consulting for Gems Pet Products in an official capacity.
Age Restriction: You must be 18 years or older to use this website or make purchases. If you are under 18, you must have parental or guardian consent.
Intellectual Property and Acceptable Use


All content on this website, including text, images, logos (like our parrot logo), and product descriptions (e.g., for Hamster Mix and Robin Mix), collectively “Content,” is owned by Gems Pet Products, our affiliates, or licensed third parties.  This Content is protected by copyright, trademarks, and other intellectual property rights.

You may:
  • Retrieve, display, and view Content on a screen.
  • Print one copy of Content for personal, non-commercial use.
You must not reproduce, modify, or use Content for commercial purposes without our written permission.
User-Generated Content: If you submit reviews, comments, or other content (e.g., feedback on our pet food), you grant us a non-exclusive, royalty-free licence to use, display, and reproduce it on our website.  You confirm your content does not infringe third-party rights or violate these Terms.
Prohibited Use


You must not use the website:
  • In any unlawful, harmful, or abusive way, or in breach of any applicable law.
  • To transmit or store copyrighted material without permission.
  • To interfere with the website, such as using bots to scrape prices or inventory, or attempting to hack for discounts.
We may suspend or terminate your access if you breach these rules.
Registration and Accounts


When registering or purchasing (e.g. to buy Robin Mix at £2.49), you must provide accurate and complete information.  Update us promptly via contact@gemspetproducts.com if your details change. 
Account Cancellation: You may cancel your account anytime by emailing us.  Upon cancellation, your data will be handled per our Privacy Policy.  We may suspend or cancel your account for breaches of these Terms.
Security: Keep your password confidential.  We may require a password change or suspend your account if we suspect misuse.  Where available, we encourage enabling two-factor authentication for added security.
Privacy and Data Protection


Our Privacy Policy (https://www.gemspetproducts.com/privacy-policy) governs how we handle your data (e.g., purchase history for Hamster Mix).  We will not sell your data to third parties for marketing.  Under UK GDPR, you have rights to access, correct, or delete your data—see the Privacy Policy for details.
Availability of the Website and Disclaimers


The website is provided “as is” and “as available.”  We aim for a reliable service but cannot guarantee it will be error-free or always accessible.  If downtime affects a purchase (e.g., ordering Wild Bird Mix), please retry or contact us. 

Product Information: We strive for accurate details (e.g., ingredients like “Sunflower Hearts” in Robin Mix or “Dried Carrots” in Hamster Mix), but suitability varies by pet. Consult a vet if unsure about a product’s appropriateness.
Limitation of Liability

We do not exclude liability for death, personal injury, fraud, or anything else required by law.  However, to the fullest extent permitted, Gems Pet Products is not liable for:
  • Indirect or consequential losses.
  • Business losses (e.g., profits, revenue).
  • Losses from website issues (e.g., failed orders).
  • Adverse pet reactions to our products—always check with a vet.
Purchases and Payments


When ordering (e.g., Hamster Mix at £0.99), you agree to pay the listed price, including taxes and delivery fees. We use secure payment systems, but you must ensure your payment details are correct.
Order Issues: For problems (e.g., wrong items, delays), email contact@gemspetproducts.com. We’ll resolve them promptly.
Dispute Resolution


If a dispute arises (e.g. over a product like Robin Mix), contact us first at contact@gemspetproducts.com.  If unresolved, disputes fall under the exclusive jurisdiction of England and Wales courts. 
General Terms

  • No Transfer: You cannot transfer your rights under these Terms. We may transfer ours if your rights remain unaffected.
  • Changes: We may update these Terms, effective upon posting. Check regularly.
  • Severability: If a provision is invalid, the rest remains enforceable.
  • No Waiver: Delays in enforcing rights do not waive them.
  • Governing Law: These Terms are governed by England and Wales law.
Contact Us


Email: contact@gemspetproducts.com
Post: Gems Pet Products, Dunnes Animal Feed, Laindon Road, Horndon-on-the-Hill, Basildon, Essex, SS17 8QB
Phone: 07974 642118
Thank you for choosing Gems Pet Products—keeping your pets happy and healthy is our mission!